ANA Offers New Process for Standby Passengers on All Domestic Flights

ANA Offers New Process for Standby Passengers on All Domestic Flights
Courtesy: ANA

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“ANA constantly looks for ways to improve our service and boost the passenger experience, and this is an area where we believe a slight change will have an outsized impact,” said Masaki Yokai, Senior Vice President of ANA “We sought out ways to improve service and meet passenger needs more efficiently to speed up the booking process. Getting on a standby flight is often a high-stress experience, and we wanted to create a seamless process to make it less stressful so we believe that this new procedure is a step in the right direction.”

Passengers will no longer have to wait at the ANA check-in counter or at the boarding gate to see if their request has been confirmed. The new system will notify standby passengers 20 minutes (via display) prior to departure. Passengers with confirmed seats can then use the self-service portals to check-in for their flight.

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